At least this way your potential customers would have more respect for your honesty and they'd also still have their money and the option on where to spend it. It might be an idea to put on your website "buy downloaded software from us on Fridays at your own discreation, as if you dont get a serial or licence from us immediately, you may have to wait until at least after the weekend for a response". I still havent received my serial and licence and looks like no one cares that I spent my money on a Fri and apart from an email saying "we're on it", I'll have to wait until Monday before I even get a response. Unfortunatley this is still happeing over at Eventide. At least this way your potential customers would have more respect for your honesty and they’d also still have their money and the option on where to spend it. It might be an idea to put on your website “buy downloaded software from us on Fridays at your own discreation, as if you dont get a serial or licence from us immediately, you may have to wait until at least after the weekend for a response”. I still havent received my serial and licence and looks like no one cares that I spent my money on a Fri and apart from an email saying “we’re on it”, I’ll have to wait until Monday before I even get a response. So, you should get an email with the serial number and license key today. ![]() Yesterday was Thanksgiving holiday, but orders from yesterday should be processed today. If you bought the plugin on, you do receive everything immediately after payment, but sales that go through are processed by our front office and therefore aren’t immediate. This is the first time i have to wait so long for a serial for a bought plugin. All other perpetual and demo licenses require a physical iLok 2 or 3 dongle.But where can I find my serial and license? Are you sending that via email like all the other plugin producer on the market? Normally i get this immediately after payment. Note: iLok Cloud authorization is strictly available for the Slate Digital All Access Pass, VMS emulations and Fresh Air licenses. If you're experiencing activation issues after following these steps with the All Access Pass, please contact support Launch your DAW after installation has completed and ENJOY! Please note that all available iLok Cloud licenses will be activated to your account. Open a Cloud Session from the iLok License ManagerĬlick on “File” from the menu bar and select “Open Your Cloud Session.” Once finished, click “OK” when prompted. If you used our individual installers, download and install the latest iLok License Manager installer for your operating system.Īfter opening the iLok License Manager application, sign in with your iLok user ID and password. The iLok License Manager application will be installed after any installation in Slate Digital Connect. Once plugin(s) have finished downloading, locate them in your downloads folder and double-click to unzip and run the installer. Make sure your DAW is closed while using Slate Digital Connect or our installers, as your DAW will need to scan in the newly installed plugin(s) after the installation. Slate Digital Connect, or install your plugins individually from the following page: / ![]() Download your plugins and install themĭownload our installer manager.
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